We ship Vanillablossom orders across Canada from our facility in Saanichton, British Columbia. Below you'll find information about shipping rates, processing times, tracking, local delivery and returns.

Shipping Within Canada

Orders of $150 CAD or more, after discounts and before taxes, qualify for free standard shipping anywhere in Canada.

Orders below $150 CAD are charged a flat shipping rate of $12.99 CAD.

Orders are generally shipped using Canada Post Expedited Parcel or a comparable carrier. The carrier used may vary depending on the destination, package size and available service.

Order Processing

Most orders are processed and prepared for shipment within 1–5 business days.

Some larger bulk-format products require additional preparation time. Where a longer lead time applies, it may be noted on the applicable product page.

Processing time refers to the time required to prepare your order before it is handed over to the carrier and is separate from carrier transit time.

Delivery Times

Transit times vary depending on your destination, the carrier and conditions within the carrier's network.

Once your order has shipped, you will receive tracking information by email so you can follow its progress and view the carrier's latest delivery estimate.

Carrier delivery estimates may change after an order has been dispatched due to weather, service interruptions or other circumstances outside the normal delivery schedule.

Free Local Delivery

We offer free local delivery to qualifying addresses.

If your postal code is within our local delivery area, the free local delivery option will automatically appear during checkout.

Tracking Your Order

Tracking information is sent to the email address associated with your order once your shipment has been dispatched.

If you have not received your tracking information after your order has shipped, contact us at info@vanillablossom.com and we can assist you.

Lost or Delayed Shipments

If your shipment is significantly delayed, appears to be lost, or you notice another issue with the tracking information, please contact us at info@vanillablossom.com.

We will review the shipment information and work with the carrier to investigate what has happened and determine the appropriate resolution.

Shipping Address Errors & Returned Packages

Customers are responsible for ensuring that the shipping address entered during checkout is complete and accurate.

If you notice an address error after placing your order, contact info@vanillablossom.com as soon as possible. We will try to correct the address before the order is shipped, but changes cannot be guaranteed once a shipment has been dispatched.

If an order is returned to us because of an incorrect or incomplete address supplied by the customer, or because the shipment was not accepted or collected, additional carrier or reshipping charges may apply where permitted by law.

If a returned order arrives back to us in acceptable condition and the products remain eligible for resale, we may issue a refund for the eligible product value. Original shipping charges and additional carrier charges associated with the return may be deducted where permitted by law.

U.S. Shipping

We do not currently ship orders to the United States.

We hope to offer U.S. shipping again in the future and will update this page when our shipping options change.

Returns

We offer a 14-day voluntary return period for eligible products.

Unopened and unused products may be returned within 14 days of delivery provided they remain in their original packaging, are in resalable condition and meet the requirements of our Returns & Refunds Policy.

Because we sell food products, opened or used food products are not eligible for voluntary return.

Gift cards and products specifically marked Final Sale are also not eligible for voluntary return.

Products purchased during a sale or promotion remain eligible under our normal return policy unless they were specifically identified as Final Sale when purchased.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, does not match what you ordered, or otherwise appears to have a product quality issue, contact us as soon as possible at info@vanillablossom.com.

Please include your order number, a brief description of the issue and photographs of the product and shipping packaging where applicable.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund or other remedy at no additional cost to you.

Return Shipping

For voluntary returns, customers are responsible for return shipping costs.

We recommend using a tracked shipping service when returning a product.

Original shipping charges are non-refundable on voluntary returns.

If a return is required because of an error on our part, or because an eligible product arrived damaged, defective or incorrect, Vanillablossom Flavors will cover the applicable return or replacement shipping costs.

Refunds

Approved refunds for voluntary returns are normally issued to the original payment method within 3–5 business days after the returned product has been received and inspected.

Your bank, credit card provider or payment service may require additional time to post the refund to your account.

Exchanges

We do not generally process direct exchanges.

If you would like a different product or size, you can return an eligible product in accordance with our return policy and place a new order for the product you prefer.

If we sent you an incorrect product or your product arrived damaged or defective, please contact us and we will arrange the appropriate resolution.

Full Returns & Refunds Policy

This page provides an overview of our shipping and return procedures. For complete return eligibility, refund terms and information about your consumer rights, please see our Returns & Refunds Policy.

Our voluntary return policy is in addition to any rights or remedies available under applicable consumer protection legislation.

Need Help?

If you have a question about shipping, delivery, tracking, a return or an order you've received, contact us at:

Vanillablossom Flavors Inc.
Email: info@vanillablossom.com