Returns & Shipping
Shipping
Orders over $75 CAD ship to you for free! For orders with a $20 minimum, Vanillablossom Flavors offers a $9.00 flat rate shipping within Canada, and a $14.00 CAD flat rate shipping to the US.
Returns and Exchanges
We want you to love your Vanillablossom products, but we know that sometimes accidents happen in transit, or things simply don’t work out. If you have any questions or concerns about your order, please contact us at the email address below, and we will do our best to resolve the issue:
Damaged Items
If your order arrives damaged, please contact us, and we will ensure that you receive a replacement.
Return and Exchange Process
Please contact us to arrange a return or exchange.
Unopened and unused items* can be returned or exchanged within seven days of delivery, provided that you have your receipt or order confirmation. Unfortunately, we cannot cover the cost of return shipping.
Return items can be mailed at your own expense to:
Vanillablossom Flavors Inc.
21-6809 Kirkpatrick Crescent
Saanichton, BC, V8M1Z8
Alternatively, we can email you a printable shipping label, and deduct the shipping cost from your refund.
We will notify you once we have received your returned item. If the item is eligible for refund or exchange, we will process your refund to your original method of payment, or send you your replacement item. Please note that refunds can take seven to ten business days to be applied to your account or your credit card.
Depending on shipping times, the time required to complete the return or exchange process can vary. Thank you for your patience.
If your return is valued over $75, we recommend that you send the item with tracking and/or shipping insurance, as we cannot guarantee that your return will arrive at our address safely.
*Sale items and gift cards are not eligible for return or exchange.
