Refund policy
We want you to be satisfied with your order. If something isn't right, contact us at info@vanillablossom.com and we'll help determine the appropriate next step.
Returns
Vanillablossom Flavors offers a 14-day voluntary return period for eligible products.
To be eligible for a return, the product must be:
- Unopened and unused
- In its original packaging
- In resalable condition
- Returned within 14 days of delivery
- Accompanied by your order number or other proof of purchase
Before sending a return, please contact info@vanillablossom.com with your order number and the product you would like to return. We will provide return instructions.
Please do not send products back without first contacting us, as unauthorized returns may not be accepted.
Because we sell food products, we cannot accept voluntary returns of products that have been opened or used unless there is a problem with the product or the order.
Final Sale & Non-Returnable Items
The following items are not eligible for voluntary return:
- Opened or used food products
- Gift cards
- Products specifically identified as Final Sale
Products purchased during a promotion or at a discounted price remain eligible under our normal return policy unless they were specifically marked Final Sale at the time of purchase.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, does not match what you ordered, or otherwise appears to have a product quality issue, please contact us as soon as possible at info@vanillablossom.com.
Please include:
- Your order number
- A brief description of the issue
- Photos of the product and shipping packaging, where applicable
We will review the issue and provide an appropriate resolution, which may include a replacement, refund or other remedy at no additional cost to you.
Please do not dispose of a damaged product or its packaging until we have had an opportunity to review the issue, as photographs or other information may be required for a carrier claim.
Return Shipping
For voluntary returns under this policy, customers are responsible for return shipping costs.
We recommend using a tracked shipping service. For higher-value returns, you may also wish to purchase shipping insurance.
Refunds for voluntary returns are processed after the returned product has been received and inspected.
Original shipping charges are non-refundable on voluntary returns.
If a return is required because of an error on our part, or because an eligible product arrived damaged, defective or incorrect, Vanillablossom Flavors will cover the applicable return or replacement shipping costs.
Different rules may apply where a customer exercises a cancellation or return right provided by applicable consumer protection legislation.
Refunds
Once an eligible voluntary return has been received, we will inspect it and confirm whether it meets the conditions of this policy.
Approved refunds are normally issued within 3–5 business days after the return has been inspected.
Refunds will be issued to the original payment method. Your bank, credit card provider or payment service may require additional time to process and post the refund after it has been issued.
Original shipping charges are not refunded on voluntary returns unless the return results from an error on our part or an eligible damaged, defective or incorrect product.
Refunds required under applicable consumer protection legislation will be processed within the time required by law.
Exchanges
We do not generally process direct exchanges.
If you would like a different product or size, please return the eligible product in accordance with this policy and place a new order for the product you would prefer.
If we sent you an incorrect product, or your product arrived damaged or defective, contact us and we will arrange the appropriate replacement or other resolution.
Incorrect Addresses & Returned-to-Sender Orders
Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.
If you notice an address error after placing your order, contact info@vanillablossom.com as soon as possible. We will try to correct the address before shipment, but changes cannot be guaranteed once an order has been dispatched.
Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer, or from a shipment that is returned because the customer did not accept or collect it, may be charged to the customer where permitted by law.
If an order is returned to us and the products are still eligible for resale, we may issue a refund for the eligible product value. Original shipping charges and additional carrier charges associated with the return may be deducted from the refund where permitted by law.
Lost or Delayed Shipments
If your shipment is significantly delayed, appears to be lost, or has another delivery issue, please contact info@vanillablossom.com.
We will review the tracking information and work with the carrier to investigate the shipment and determine the appropriate resolution.
Statutory Consumer Rights
Our 14-day return policy is a voluntary policy offered by Vanillablossom Flavors and is in addition to any rights you may have under applicable consumer protection legislation.
In certain circumstances, consumers may have additional cancellation or refund rights, including where required information was not provided, a required copy of an online sales contract was not provided, or an order was not supplied within the time required by law.
Where applicable consumer protection legislation provides rights or remedies beyond those described in this policy, those legal rights and remedies will apply.
Nothing in this policy limits or excludes any rights or remedies that cannot legally be limited or excluded.
Contact Us
For questions about a return, refund, damaged product or order issue, contact:
Vanillablossom Flavors Inc.
Email: info@vanillablossom.com